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Shipping & Returns
| US AND CANADA |
INTERNATIONAL |
FREE Ground
(2-5 business days) |
FedEx International Priority
(2-4 business days) |
| FedEx 2-day Air $20.00 (each item) |
1st Item $50.00 |
| FedEx Overnight $40.00 (each item) |
Additional Items $15.00 (each item) |
Please Note: Orders received after 12:00 P.M. Mountain Time will normally be processed the following day. Orders are shipped the same day they are processed only if item is in-stock. If your order is time critical, please call for estimate of delivery date.
Return Policy
EMS-I is committed to providing value to every customer. Unlike most Software companies we offer 100% customer satisfaction guarantee. We allow our customers to return any product within 30 days of purchase. The following guidelines and instructions must be followed in order to process a return:
- Your request for a return must be made within 30 days of the invoice date.
- Return requests must be made by calling 801-208-3011, or by sending an email to Customer Service at sales@ems-i.com
- Return requests must include the product purchased, the purchase date, the invoice number, and the reason for the return.
- Once your return request is authorized, you will be given a Return Merchandise Authorization (RMA) number.
- Each return MUST have a RMA number. Please write down the RMA number outside of the box when you return your merchandise. This will enable us to process the return accurately and with a minimum of delay. Returns received without an RMA number will not be processed. RMA numbers are valid for 15 days.
- When returning product, we recommend the use of a carrier that tracks packages. SSG is not responsible for return shipping costs or for returned merchandise lost in transit.
- All return (s) must have the original packaging, CDs, serial numbers and manual.
- Refunds will be processed within 30 days.
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